Where are we headed?

One of the many things I do is port forwarding for clients who need to remotely access their computers. (I recommend using Radmin).

Setting up port forwarding used to take less than 3 minutes: log into the modem and put in one port-forward entry.

Now, when I attempt to do that with Shaw/Rogers, the modem tells me I need to go to internet.shaw.ca to setup port forwarding. With my client’s assistance, I get logged into their internet.shaw.ca (i.e. My.Shaw.ca), but I can’t find port forwarding settings there.

So I go on chat with Shaw/Rogers. When I ask the bot, it says I won’t have to change my phone number … it obviously doesn’t know what port forwarding is.

So I go on chat with a first-level support person. When I ask him how to port forward with the new system, he obviously doesn’t know what port fowarding is.

So he escalates me to a second-level “tech support specialist”. He has heard of port forwarding, but has to look up how to do it. Then the second-level technician says I must put the end-user on the line so he can authenticate before answering my question. I call bullsh*t and he eventually finds the answer in his notes: port forwarding can only be done via the Shaw App. That’s not the answer I wanted.

So, as a technician, Shaw/Rogers expects me to go onsite, ask the client for their phone, get them to log me into the phone, get them to log me into their App/Play Store, download and install the Shaw app, and get them to log me into that app so I can change one setting. This is as ludicrous as it sounds.

Solution: Bridge the modem (or get a bridged modem) and install your own router. Now your network is within your control, and you won’t need to reconfigure every network device and network configuration whenever you get a new modem.

Or, even better, move to an ISP that doesn’t push you into a wireless modem, rope you into TV/phone packages, or keep suggesting you need faster Internet.

My expression is “30Mbps is fast enough for anyone” … Rogers/Telus don’t even sell plans that are under 75/250Mbps … and they’d both like you at 1000Mbps.

Best answer: Switch to Internet-based phone (like Ooma) and TV (like Roku and OTA TV), and a local ISP (like Juce.ca).