Trusteer Rapport

Impressive name: Trusteer Rapport (or Trusteer Endpoint Protection). Impressive tagline: “Protect your identity and account against fraud and cybercriminals”. Impressive parent company: IBM. Impressive list of companies endorsing and encouraging its use: CIBC, INGDirect, HSBC, BMO, etc.

They may all sound like good reasons to install this software on your computer, but I recommend you don’t!

But don’t trust me; like any new technology you hear about, do a quick Google search on the name, followed by the word “problem”: searching for “Trusteer Rapport problem” will give you about 24,000 hits to sift through.

I have seen TR loaded on dozens of computers, but every one of them were having problems. Don’t be my next avoidable callout … avoid Trusteer Rapport … and if you already have it, uninstall it.

But even uninstalling it can be awkward. (This is a red flag to me right here.) At the very least, you will have to go through several steps, including entering a “captcha” and clicking on a button labelled “Shutdown”. If you encounter problems doing that (and it happens a lot), you will have to request, download, and run their available uninstaller program.

Instead of trusting Trusteer, stick with your tried-and-true antivirus program and follow safe computing practices.

Leave a Reply

Your email address will not be published. Required fields are marked *